Frequently Asked Questions — 6egame

No. Each person is permitted to hold exactly one registered account on 6egame. Opening duplicate or multiple accounts — whether under your own name, a different name or a different email address — is a direct violation of the Terms & Conditions. All duplicate accounts will be suspended and associated balances may be forfeited. If you have lost access to your existing account, contact support at [email protected] (plain text only) rather than registering a new one.

KYC (Know Your Customer) verification typically requires a government-issued identity document — your CNIC (Computerised National Identity Card) is the standard option for Pakistani users, though a valid passport is also accepted. You may also be asked to provide proof of address (such as a recent utility bill) and, in some cases, confirmation of the payment method used for deposits. KYC is required before withdrawals can be processed and may be requested at any time at 6egame's discretion.

Click the "Forgot password?" link on the login page and enter the email address associated with your 6egame account. You will receive a password reset link by email within a few minutes. If the email does not arrive, check your spam or junk folder. The reset link expires after a limited time, so use it promptly. If you continue to have difficulty accessing your account, contact support directly — never share your password with anyone, including support staff.

You can update basic account information — such as your phone number or email address — through the Account Settings section after logging in. For changes to your legal name or date of birth, you will need to contact support and provide supporting documentation, as these fields are tied to your KYC verification record. It is important to keep your details accurate and current — using outdated or false information is a breach of the Terms & Conditions and can delay withdrawal processing.

All transactions on 6egame are processed in PKR (Pakistani Rupee). Your account balance is displayed in PKR, wagers are placed in PKR and winnings are credited in PKR. If your payment provider performs any currency conversion on their end, any associated fees or exchange costs are your responsibility — 6egame does not add conversion charges but cannot control what third-party payment providers may apply.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once approved on the 6egame side, funds are dispatched promptly — some methods like Raast or mobile wallets may reflect the transfer near-instantly, while standard bank transfers to accounts at institutions like HBL, UBL or Bank Alfalah may take one to three business days. If your withdrawal has not arrived after five business days, contact support with your transaction reference number.

Minimum and maximum transaction limits are set per payment method and are displayed in the cashier at the time of transaction. These limits can change and should be confirmed in the cashier before initiating a deposit or withdrawal. As a general guide, minimum deposit thresholds are designed to be accessible for Pakistani players, while maximum limits help maintain transaction security and compliance. If your required amount falls outside the displayed limits, contact support to discuss options.

Withdrawals may be placed on hold for several reasons: your KYC verification is pending or incomplete; there is an active bonus Wagering Requirement on your account that has not yet been met; additional security checks have been triggered; or there is a mismatch between your registered details and the payment method being used. 6egame will notify you of any hold via email. To resolve it quickly, ensure your CNIC or passport documents are submitted and that your account details are accurate and up to date.

6egame offers a broad selection of online casino products including slot games (video slots, classic slots and jackpot slots), live dealer games (live roulette, live baccarat, live blackjack and live game shows with real dealers streaming from studios), table games and instant win games. The live casino section is particularly popular among Pakistani players who enjoy the interactive, real-time experience. All games are sourced from established software providers and use certified random number generators.

Live betting allows you to place wagers on sporting events — including cricket, football and other sports — while they are in progress. Odds change in real time to reflect the current state of play. Markets may be briefly suspended during key moments (such as wickets in cricket or goals in football) before reopening. A wager is only confirmed once the platform issues a bet reference. Live betting markets are available on the Sports section; look for fixtures marked as "Live" or "In-Play" during the event window.

Yes. All slot and casino games available on 6egame use certified Random Number Generator (RNG) technology supplied by the game provider. RNG systems are designed to ensure that every spin, card draw or game outcome is statistically independent and cannot be predicted or influenced. The house edge is built into each game's mathematical model — this is publicly communicated through the game's Return to Player (RTP) percentage, which is typically displayed in the game's information panel.

The 6egame platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete platform — including sports betting, live casino, slots and account management — directly through your mobile browser without needing to download a separate app. The mobile-optimised experience is designed to work smoothly on Pakistani mobile networks and common devices. Check the platform directly for the latest information on any dedicated app availability.

No. Bonus funds and any winnings derived from them are locked for withdrawal until the full Wagering Requirement has been completed. You may, however, choose to forfeit an active bonus at any time via Account Settings — this will remove the bonus balance, but any wagering already completed under that bonus will also be disregarded. Think carefully before forfeiting, as you cannot reclaim a forfeited bonus. Your real-money balance (if any) is always available for withdrawal independently of active bonus status.

Active promotions are listed in the Promotions section of the platform. To claim a deposit-based bonus, navigate to the cashier, select the relevant promotion (if an opt-in is required) and make a qualifying deposit that meets the minimum amount stated in the promotion terms. Bonus funds are typically credited automatically after the deposit is confirmed. Always read the specific terms for each offer — minimum deposit, eligible games, Wagering Requirement, maximum bet limit and expiry date all vary by promotion.

Bonus abuse refers to any behaviour designed to exploit promotional terms in a way that circumvents their intended purpose. This includes opening multiple accounts to claim the same offer, using betting strategies specifically engineered to meet Wagering Requirements with minimal risk while maximising withdrawal value, and colluding with other players. 6egame actively monitors for bonus abuse. Accounts found in breach will have bonuses voided, winnings forfeited and accounts suspended. Promotions are designed for genuine entertainment — use them fairly.

Yes, all bonuses carry an expiry date or time window within which the Wagering Requirement must be completed. This is stated on the specific promotion page and typically ranges from 7 to 30 days from the date of claiming, depending on the offer. If the Wagering Requirement is not met within the stated window, the bonus balance and any associated winnings will be removed from your account automatically. You will not be penalised beyond the loss of the bonus — your real-money balance remains unaffected.

You can activate self-exclusion directly through Account Settings under the Responsible Gambling section. Choose a duration — 3 months, 6 months, 1 year or permanent. Once active, your account is suspended, you will be removed from all promotional communications and re-registration attempts are blocked. If you cannot access your settings, email [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request" and the team will action it immediately. Permanent self-exclusion cannot be reversed under any circumstances.

6egame uses industry-standard TLS encryption for all data transmitted between your device and the platform. Sensitive data — including KYC documents and financial records — is stored encrypted at rest. Access to account data is restricted to authorised personnel on a strict need-to-know basis. For your part, never share your password or OTP with anyone — 6egame staff will never ask for these. Enable two-factor authentication if available. If you suspect your account has been compromised, contact support immediately and change your password at once.

No. 6egame is strictly an adults-only platform. You must be at least 18 years of age — or the higher minimum required by the operator's licence jurisdiction — to register or use the platform. Age verification is conducted as part of the KYC process. Any account found to belong to a minor will be immediately closed, the balance forfeited and the matter reported as legally required. Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access to gambling platforms.

6egame does not provide legal advice and cannot confirm whether use of the platform is lawful in any specific Pakistani city, province or territory. Online gambling in Pakistan is subject to national legislation including the Prevention of Gambling Act, 1977, as well as provincial regulations. 6egame does not hold a Pakistani gambling licence and is not approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. You are solely responsible for verifying that your use of the platform complies with applicable laws in your jurisdiction before registering or depositing.